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Terms & Conditions

  1. The terms and conditions of the holiday letting as agreed by both parties are as follows and departure from same by you permits the owner or agent to refuse the key, amend the rent, or immediately terminate the occupancy. If a complaint is received the property will be visited and a written warning of breach of conditions will be given; a second visit will result in eviction.
  2. The person making the booking must stay in the property and will be held responsible for the conduct of all guests. This person will be required to show PHOTO ID on arrival before keys can be handed out. The premises are let to you for holiday purposes only for the period stated on the final receipt and for the maximum persons per bed of premises booked. Exceeding maximum numbers will render the guest liable to cancellation of the booking immediately forfeiting all monies paid. 
  3. The premises are available from 2pm on the day of arrival and are to be vacated no later than 9:30am on the day of departure. The premises are to be left in a clean and tidy condition. (Please ensure dishes, pots and pans etc. are washed and put back into cupboards.) Failure to do so will incur a charge for extra cleaning which will be deducted from your security deposit or stored credit card. If a BBQ is provided, a cleaning fee of $35.00 will apply if not left clean. See also sections 7.
  4. Deposit of 50% plus booking fees of total tariff is to be paid within (7) days of booking. Non-payment of this deposit will be deemed a cancellation of the booking. The BALANCE of rent must be paid 1 week prior to arrival, all bookings from DECEMBER through to end of JANUARY must be PAID by 1st NOVEMBER.
  5. CANCELLATION - Cancellations will incur the full forfeit of monies paid. If the property is re-let then a minimum administration fee of $150.00 + $50.00 booking fee applies if you booked directly through our office. However if your booking was made through a third party website for example (but not limited to) or then you will also forfeit the additional booking fee they charge. ALL CHANGES AND CANCELLATIONS MUST BE IN WRITING.
  6. A $50.00 booking fee applies to all bookings, this amount is non-refundable.
  7. All credit card payments will incur a maximum surcharge of 1.0101%.
  8. A Security Bond of $1500.00 will be required; this will be in the form of a credit card authorisation. Funds will NOT be deducted from the security bond or any stored credit card details unless we need to make a claim. When paying your security bond you will be required to show PHOTO ID to confirm that it is your own card.
  9. The booking is made in good faith by our office and may be subject to change. While we cannot accept responsibility for actions taken by the owners of the premises outside our control, we will endeavour to assist you. Tariffs are reassessed annually. 
  10. Pets are not permitted on or inside the premises unless written approval for the specific property has been granted by the agent.
  11. All damages, breakages or losses to the property, furniture and furnishings are to be reported to the agent and paid for by the guest immediately.
  12. No responsibility is taken for guest’s personal property left on the premises. Landlords insurance does not cover loss of guest’s belongings.
  13. Strata title law must be observed. Please note that you are in a residential area and regard must be paid to the quiet enjoyment of other occupants in the building and the neighbouring properties. Please find a link to the Code of Conduct on the HIRA nationally recognised and endorsed by Elders Real Estate Lennox Head.
  14. In the event the property is offered for sale, the guest agrees to allow the owner or his agent to inspect the property with prospective purchasers during reasonable hours by appointment. The agent cannot be held responsible should a property be sold and the booking cancelled. All endeavours to find alternative accommodation will be made by the agent.
  15. No provision can or will be made for relocation if accommodation is deemed unsatisfactory on arrival other than on the basis that the full rental due be forfeited and full rental on new premises is paid prior to occupancy. Guests may accept premises “as booked” and cannot be relocated. We are careful not to misrepresent any rental property. NO REFUND IS GIVEN IF YOU ARE UNSATISFIED WITH YOUR ACCOMMODATION.
  16. The agent endeavours to have any repairs to appliances attended to as soon as possible after reporting of same. However, due to unforeseen circumstances (e.g. having to order parts or non-availability of trade’s people) the immediate repair may be beyond our control. No responsibility is accepted by the agent for these unforeseen circumstances. There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repair.
  17. Please check at our office daily should you be expecting a message.
  18. No private functions are to be held at rental properties without written consent of the owner.
  19. This office will not be held responsible for any noise from construction work occurring close to holiday properties.
  20. All holiday properties are to be left in a clean and tidy manner, as they were on entry. Ensure that all washing up is done and all garbage is to be taken out, place wet towels in the bathroom, lock all doors and windows and keys must be returned to the office before 10:00am (check out is 9:30am). Failure to do so will incur a fee.
  • The balance of all monies must be forwarded to the agent by November 1st. failure to do so will be considered a cancellation of the booking. No reminders will be issued.
  • Bookings made within two (2) months of arrival require full payment on booking.
  1. Upon payment of your accommodation via our online payment gateway provider your credit card details will be stored and accessible on our system throughout the duration of your stay at the property. Upon your departure and the successful vacate inspection your stored details will then be removed within 14 days. Elders Real Estate Lennox Head reserves the right to charge against your stored credit card in order to pay for accommodation booked, to recover the reasonable costs for any extra services provided to you or for damages to the property and its contents that may have been caused during your stay. These may include but are not limited to the following:
  • $250.00 minimum fee for the replacement of locks, lost or damaged keys &/or remote controllers.
  • Extra cleaning above the 'normal' recorded cleaning time: this extra cleaning will incur the going hourly rate at which the property can be cleaned the soonest possible and may require a Sunday or Public Holiday rate.
  • $35.00 fee for a BBQ used and left uncleaned.
  • Damages/breakages to the property and its contents (At cost as per invoices)
  • A $55 fee will be charged if an agent is called out after 5:30pm due to getting locked out or misplacing keys.
  • If excess garbage is needing to be removed, or if placing bins curb side has been ignored or forgotten and the services of a trade professional is required. (At cost as per invoices)
  • Unauthorized late check-out
  • Telephone Calls (if applicable)

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